1. Digital Service Delivery

Hotel reservations made on LinkStay-powered English official websites are fulfilled digitally. Confirmations and booking details are delivered by email and on your online order page.

2. Confirmation Delivery

Booking confirmations are typically sent within minutes of successful payment. You can also open your reservation anytime from the link in your confirmation email.

3. Physical Documents

Printed documents are rarely needed for hotel stays. If a property requires a mailed confirmation or voucher, we can arrange delivery using the following options:

• Standard Delivery: 5-7 business days (free)
• Express Delivery: 2-3 business days (additional fee applies)
• Overnight Delivery: Next business day (additional fee applies)

4. International Delivery

For international deliveries, additional processing time of 3-5 business days should be expected. Customs clearance may cause additional delays.

5. Delivery Tracking

Tracking information is provided for all physical shipments. Customers can monitor delivery status through our platform or via tracking numbers provided by shipping partners.

6. Delivery Issues

If you do not receive your documents by the expected delivery date, please contact our customer service team immediately. We will work with shipping partners to resolve any delivery issues.

7. Digital Alternative

For hotel reservations, your email confirmation and order page are normally sufficient for check-in, without physical mail.