1. Refund Eligibility

Refunds are processed according to the cancellation terms of your booking and the policies of the hotel. Not all bookings are eligible for refunds.

2. Cancellation Windows

Refund eligibility depends on cancellation timing:

• Free Cancellation: Up to 24-48 hours before check-in (varies by property)
• Partial Refund: 24-72 hours before check-in (subject to the hotel’s policy and your rate conditions)
• No Refund: Within 24 hours of check-in or no-show

3. Refund Processing

Approved refunds will be processed within 5-10 business days to the original payment method. Processing times may vary depending on the financial institution.

4. Non-Refundable Bookings

The following bookings are typically non-refundable:

• Special rate or promotional bookings
• Group bookings with specific terms
• Bookings made within 24 hours of check-in
• Non-refundable rate plans as indicated at booking

5. Force Majeure

In cases of natural disasters, government restrictions, or other force majeure events, refund policies may be modified. We will work with the hotel and our payment partners to provide the best possible resolution for affected guests.

6. Dispute Resolution

If you believe you are entitled to a refund that has been denied, please contact our customer service team with your booking reference and detailed explanation of the issue.